Level 1: Listen actively & Clearly presents information

COMQ #1 Describe the most significant written document, report, or presentation that you’ve completed.
Probes: When did you complete the report/presentation? Who was the audience? Did anyone else assist you?

COMQ #2 Describe a situation where someone requested information from you that required organizing it and verbally relaying it in a clear and concise manner. How did you ensure your message was understood?

Level 2: Fosters 2-way communication

COMQ #3 Tell me about a situation when you had difficulty understanding another person’s message. What did you do to ensure you understood what they were trying to say?

Response: say it with my words, and confirm with the person.

COMQ #4 Describe a situation when you had a miscommunication with someone. What did you do to try to solve the problem?
Probes: How did you approach the problem? What did you say? What was the result?

Response: AECL. I directly contact an environmental specialist at Chalk River regarding a requirement of decimal places of data. An environmental specialist at Whiteshell found it out, and he was not happy about that. He complained to our section head.

Task: conversation with him.
Action: He felt I had malicious intention and made him look bad at his superior.
The cause: I did not know the reporting line between.
Result: reconcile with him.

COMQ #5 Tell me about a situation where you were required to explain a difficult concept to someone. How did you ensure your message as understood?

Response: use terms they understand. high-resolution mass spectrometer vs. low-resolution mass spectrometer.

COMQ #6 Often in work, individuals have differences in opinion. Please give an example of when you used your oral communication skills to explain your opinion to another person.
Probes: What did you consider? How do you know the other person understood your opinion?

Level 3: Adapts communications to others

COMQ #7 Tell me about a situation when you carefully planned the way you phrased a problem or situation so that you could get the best result.
Probes: What factors did you consider? What was the result?

COMQ #8 Describe a situation where you needed to use different methods of communicating to influene stakeholders with differing perspectives.
Probes: What styles or approaches did you use? Why did you decide you needed to use different approaches?

COMQ #9 Communication is one of the strategic aspects of this position. Please describe a situation where you realized you needed to create a formal communication strategy or plan in order to get your message across effectively. Probes: Why did you need a formal communication strategy? What factors did you…