CGC: Effective Communication

• Seeks the input of others.
• Listens to acquire essential information.
• Asks questions to confirm own understanding.
• Seeks to understand others’ frame of reference.
• Conveys messages clearly and concisely using appropriate vocabulary and a respectful tone.
• Displays consistency between verbal and non-verbal message.
• Listens without interrupting or judging.
• Demonstrates empathy (e.g. acknowledges others’ feelings and concerns and expresses understanding of others’ situation).
• Accurately summarizes others’ key points and takes them into account in one’s own communications.
• Facilitates mutual understanding by rephrasing, summarizing, probing for more information, and/or adjusting own language and behaviours.
• Presents complex and technical material or ideas in a manner others can easily follow and understand.